Shipping & Returns

Shipping information 

• Spain:

Free for orders over 79 euros.

4,99 euros for orders below 79 euros.

• Portugal:

Free for orders over 79 euros.

8,99 euros for orders below 79 euros.

• Balearic Islands:

Free for orders over 180 euros.

8,99 euros for orders below 180 euros.

• Rest of Europe:

Free for orders over 390 euros.

20 euros for orders below 390 euros.

Observations:

• Shipments are made with the SEUR courier service, which will inform you of the status of your order by e-mail.

• We ship to a large part of the European territory (except Canarias, Ceuta and Melilla).

• European countries to which we ship: Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden and Vatican City.

• + Info about shipping and delivery of our products consult the Terms of Sale.

Delivery deadlines

Orders are prepared every working day at the time the payment has been confirmed and at the following times:

• Monday to Thursday from 8:00 h to 12:00 h.

* We do not have a courier service on Fridays.

Orders placed outside these hours will be prepared on the next business day.

No shipments are made on Saturdays, Sundays, or holidays.

The deadlines are:

• Spain (includes the Balearic Islands) and Portugal: from 2 to 3 working days.

• Europe: from 3 to 5 working days.

These shipping deadlines are indicative taking into account possible delays such as the restrictions caused by COVID 19, the increase in border controls, adverse weather, strikes, riots, breakdowns, holidays ...

Returns

To proceed with an exchange/return of an item purchased in our online store you must:

1. Request it through an email to web@esetheshop.com within a period not exceeding 15 days from the receipt of the product, indicating us:

- Name and surname.

- Order number.

- Item to be returned.

- Reason for return.

- Contact phone number.

- *Indicate the address where you want the collection to take place. (*Only for returns/exchanges outside Spain and the Balearic Islands).

2.  eSetheShop will give you the OK to this request and you will receive information for SEUR to collect it.

Observations:

• The shipping costs of the returns will be charged to the customer and are the same as the shipping conditions. Except for purchases over 69 euros for Spain and Portugal, and purchases over 180 euros for the Balearic Islands that will be free, since they are in charge of eSetheShop.

• Returns from the rest of Europe are paid by the customer.

• You must properly package the product you want to return, including a purchase ticket. If it is not properly packaged, the delivery person will refuse to collect your return. We thank you for the utmost care when packing and sending the item so that it arrives in the same state in which it was delivered.

• Items must be returned in their original condition, along with any accessory related to them, not being used, washed or damaged. They must keep their original labels, their complete original packaging and attach the ticket or a copy of it in case of returning part of the order.

• You will receive the amount of your refund by the same form of payment used in your purchase. We will send you an e-mail indicating that you have been paid the amount. Remember that credit card payment depends on your bank, and it usually takes a few days to arrive.

• No returns will be accepted in:

          - Underwear, for hygienic reasons.

          - Items that have been purchased upon request and / or have been customized.

         * If you have returned an item that can not be returned, we will contact you and we will send it to you.