Shipping & Returns
Free for orders over 100 euros.
4,99 euros for orders below 100 euros.
Free for orders over 100 euros.
8,99 euros for orders below 100 euros.
Free for orders over 180 euros.
8,99 euros for orders below 180 euros.
Free for orders over 390 euros.
20 euros for orders below 390 euros.
- Shipments are made with the SEUR courier service, which will inform you of the status of your order by e-mail.
- We ship to a large part of the European territory (except Canarias, Ceuta and Melilla).
- European countries to which we ship: Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden and Vatican City.
- + Info about shipping and delivery of our products consult the Terms of Sale.
Orders are prepared every working day at the time the payment has been confirmed and at the following times:
- Monday to Thursday from 8:00 h to 12:00 h.
* We do not have a courier service on Fridays.
Orders placed outside these hours will be prepared on the next business day.
No shipments are made on Saturdays, Sundays, or holidays.
The deadlines are:
- Spain (includes the Balearic Islands) and Portugal: from 2 to 3 working days.
- Europe: from 3 to 5 working days.
These shipping deadlines are indicative taking into account possible delays such as the restrictions caused by COVID 19, the increase in border controls, adverse weather, strikes, riots, breakdowns, holidays ...
The return costs are:
4.99 euros for Spain.
8.99 for the Balearic Islands and Portugal.
20 euros for the rest of Europe.
These costs will be deducted from the total amount of your return at the time of refund.
To proceed with a return of an item purchased in our online store you must:
- Request it through an email to firstname.lastname@example.org within a period not exceeding 15 days from the receipt of the product, indicating us:
- Name and surname.
- Order number.
- Item to be returned.
- Reason for return.
- Contact phone number.
- Indicate the address where you want the collection to take place.
2. eSetheShop will give you the OK to this request and you will receive information for SEUR to collect it.
- You must properly package the product you want to return, including a purchase ticket. If it is not properly packaged, the delivery person will refuse to collect your return. We thank you for the utmost care when packing and sending the item so that it arrives in the same state in which it was delivered.
- Items must be returned in their original condition, along with any accessory related to them, not being used, washed or damaged. They must keep their original labels, their complete original packaging and attach the ticket or a copy of it in case of returning part of the order.
- You will receive the amount of your refund by the same form of payment used in your purchase. We will send you an e-mail indicating that you have been paid the amount. Remember that credit card payment depends on your bank, and it usually takes a few days to arrive.
- No returns will be accepted in:
- Underwear, for hygienic reasons.
- Items that have been purchased upon request and / or have been customized.
* If you have returned an item that can not be returned, we will contact you and we will send it to you.