Welcome to the website www.esetheshop.com (hereinafter, eSetheShop). Access to eSetheShop and its use, as well as the purchase of products, implies the reading, knowledge and acceptance of these General Conditions of Use (hereinafter, Conditions of Use).
The products acquired in eSetheShop are sold directly by GALDAMEZ Lda., (Hereinafter, Galdamez Lda).
www.esetheshop.com belonging to Galdamez Lda
Rua Albano Coelho Lima 51, 3º Dto
4835-302 Guimarães - Portugal
TF: +351 253 539 500
1.2 Galdamez Lda reserves the right not to respond to requests made by users that do not comply with the provisions of the previous point.
1.4 Galdamez Lda reserves the right to modify, at any time, the configuration of this website, as well as the conditions of the service and its content, and the right to eliminate, limit or suspend it temporarily or permanently, or prevent access to it, trying to inform the user of these changes, whenever circumstances allow, by posting on the website.
1.5 Galdamez Lda does not guarantee, directly or indirectly, the content offered by third parties, nor the veracity, reliability, accuracy, timeliness or convenience of this information for the use made by users or any other person. The intellectual property rights over this website are owned by Galdamez Lda. The exclusive exercise of reproduction, distribution, public communication and transformation belong to this company.
2.3. To place the order of one or more products in eSetheShop, the user must follow the steps indicated in the purchase process, filling in the requested information, confirming the purchase of the products added to the "Order" section and making the order payment. By confirming the purchase of the products added to the "Order", the user will have all the information related to the order in process (including the cost associated with the transport of the order to the indicated address) and all the corresponding contractual data.
2.4 The user who purchases products on the website, agrees to pay at the time that confirms the purchase. Thus, the order will not be processed until the moment when Galdamez Lda receives the payment agreement.
2.5 Once the order is formalized, the user will receive by email a confirmation that the order has been made, detailing the products purchased and their prices, shipping costs, payment method, shipping address and other contractual data of the transaction.
2.6 The orders will be archived in the database of Galdamez Lda during a period of time that will not exceed the limits established by the current legislation.
2.7 Galdamez Lda may refrain from processing orders sent by users who do not present sufficient solvency guarantees, who prove to be incomplete or incorrect, those whose confirmation of payment is not received within 48 hours, and also in case the selected products are not available. In such cases, Galdamez Lda will inform the user by e-mail that the Order has not been processed correctly, specifying the reasons for this, and, if applicable, will reimburse the amount that has been anticipated for the products not available.
3.1 Products of various brands are on sale at eSetheShop.
3.2 Galdamez Lda reserves the right to decide, at any time, the products offered through eSetheShop. In particular, Galdamez Lda may, at any time, add or remove products from the online store.
3.3 The essential characteristics of the products are presented in eSetheShop within each product file. Despite the scrupulous care put by Galdamez Lda in its accurate reproduction, the images and colors of the products offered for sale at esetheshop.com could, however, not reflect reality, due to the specific characteristics of the Internet browser or the screen used by the user.
3.4 The prices of the products for sale in eSetheShop always appear in euros with the corresponding VAT (23%). To these prices will be added the relevant shipping costs. The shipping rates will be communicated to the user when the order is placed, and must be accepted by the user when confirming the purchase.
3.5 The prices of the products may be subject to updates. The prices that Galdamez Lda will apply to each order will be the ones in force at the moment in which the user confirms the purchase of the products added to the "Order", independently of the day in which the delivery is made. Galdamez Lda recommends making sure of the final sale price before confirming the order.
4.1 The user who purchases products on the website agrees to pay at the time that confirms the purchase.
4.2 Galdamez Lda is committed to using the most effective and secure methods of current technology to transmit data and payments of each transaction. Payment of the price of the products and the respective shipping costs may be made by with credit and debit cards (VISA, VISA ELECTRON, MASTERCARD, MAESTRO and AMERICAN EXPRESS), with Apple Pay, Google Pay and Microsoft Pay.
4.3 In case the user makes the payment by credit / debit card, the bank details will be transmitted through a secure protocol, without any third party can in any case have access to them. Such data will never be used by Galdamez Lda other than in order to complete the procedures related to the purchase, to issue the corresponding reimbursements in case of possible returns and to prevent and inform the police forces in case of any fraud. in eSetheShop by the buyer.
4.4 The purchase price of the products and the shipping costs will be debited to the user's current account at the time of order confirmation.
4.5 Within a maximum period of 48 hours from receipt of the payment confirmation, eSetheShop will send the user, via email, a confirmation of the purchase, including the order number. This confirmation is not valid as an invoice, only as proof of purchase.
4.6 The invoice corresponding to the purchase made will only be sent to the customer if he explicitly requests it. To do this you must send an email to email@example.com requesting it with your Tax ID, Business Address and address. The ideal is to request it once you have placed the order. Credit card fraud is a crime, and Galdamez Lda will take legal action against anyone who makes a fraudulent transaction in our store.
5.1 Galdamez Lda is committed to deliver the products in perfect condition at the address indicated by the user in the order form, within normal business hours.
5.2 Galdamez Lda will not be responsible for errors caused in the delivery when the shipping address entered by the user in the order form does not conform to reality or has been omitted.
5.3 It is not possible to send to recipients whose address is a post office box.
5.4 The maximum term established for deliveries is thirty (30) days, established by default in the Law. However, the usual delivery time is 2-7 working days, from the date of the order.
5.5 If at the time of delivery the user is absent, the carrier will send by e-mail a receipt indicating how to proceed to arrange a new delivery.
5.6 If after 7 working days from the departure to delivery of the order has not been agreed delivery, this will be returned to the office of Galdamez Lda and the user must take charge of the shipping costs and return to origin of the goods, as well as possible associated management costs.
5.7 If the delivery could not be made due to loss of the package, our carrier will initiate an investigation. In such cases, Galdamez Lda will contact the user to decide whether to cancel the order and pay the amount paid (cost of products and shipping costs), or if you send a new order, without additional cost.
5.8 At the time of delivery, the user must check the good condition of the package before the transport company that, on behalf of Galdamez Lda, makes the delivery of the product, indicating on the delivery note any anomaly that could be detected on the packaging. If afterwards, once the product has been reviewed, the user should detect any incident such as blow, breakage or any damage caused by the shipment, this must be communicated by e-mail to Galdamez Lda in the shortest possible time (maximum 5 working days) ), to be able to process the return.
5.9 If the user detects problems with our carrier, we thank you for letting us know by mail to firstname.lastname@example.org to be aware of the behavior and service of the same.
6.1 The Users benefit from the guarantee offered by the company Galdamez Lda, in accordance with the Retail Trade Ordinance Law.
6.2 Defects or damage due to improper use or handling of articles or wear caused by normal use thereof are not included in this warranty, nor are the defects, or the incorrect use of the washing instructions, that come in each garment.
7.1 Our objectivel is your total satisfaction as a customer. To proceed to the return of an item purchased in our online store, the user must request it through an email to email@example.com within a period not exceeding 15 days from receipt of the product, letting us know the reason for the return if you think it necessary to help us keep improving. eSetheShop will give the OK to this request and will receive information for SEUR to make the collection.
7.2 The cost of the return is the same as that of the shipment. It will be eSetheShop who directly pays the return costs to SEUR. The customer will be deducted from the total amount of his return at the time of reimbursement and through the chosen payment method.
7.3 *Items must be returned in their original condition, along with any accessory related to them, not being used, washed or damaged. They must keep their original labels, their complete original packaging and attach the ticket or a copy of it in case of returning part of the order. Once we arrive at our offices and verify that the order is in the same condition in which it was delivered and in the original packaging in which it was sent, the user will receive the refund amount through the same form of payment used in his purchase in an estimated time of 10-14 days, depending on your bank.
*If you have returned an item that does not meet these requirements we will contact you and we will send it to you.
7.4 eSetheShop reserves the right to change its return policy in special campaigns such as Christmas, Sale or Black Friday, duly informing the customer of the conditions before finalizing its purchase, as stipulated by law. In case of special promotions, where shipping costs are offered free of charge, the customer must also assume the transport costs of the return.
7.5 To make a change: the user will have to make a return of the item to change and a new order with the item he wants.
7.6 If the goods have tare or defect, according to the provisions of the Law of Defective Products, eSetheShop will replace it with an identical one in perfect conditions. No refunds will be accepted freight collect.
8.1 For any clarification, incident or claim, the user can contact the eSetheShop Customer Service at the following address: firstname.lastname@example.org. We promise to respond within a maximum period of 2 days.
9.1 All the elements and contents of eSetheShop and each of the products, such as images, photographs, texts, music, sounds, videos, documents, logos and any other material, in any format, published in eSetheShop including menus, web pages, graphics, colors, schemes, tools, characters, website design, diagrams, structure, selection, arrangement and presentation of contents, methods, the processes, functions and computer programs that are part of eSetheShop are protected by copyright and other rights on the intellectual and industrial property of Galdamez Lda and eSetheShop. In the same way, the website is considered a computer program and, as such, is also protected by the legislation on intellectual and industrial property rights. Access to the website or obtaining the user status does not imply a granting of licenses or authorizations on the aforementioned industrial and intellectual property rights.
9.2 The user may not reproduce, transform, modify, disassemble, reverse engineer, distribute, rent, lend, make available, allow access to the public through any form of public communication, or perform any other action prohibited by the regulations in matter of intellectual and industrial property on any of the elements referred to in the previous paragraph, except with the express consent of Galdamez Lda. The user must use the materials, elements, contents and information accessed through the use of esetheshop.com only to their own needs, forcing themselves not to carry out directly or indirectly a commercial exploitation of said elements.
10.1 Galdamez Lda has adopted all the measures at its disposal to prevent that in esetheshop.com contents are published that describe or represent scenes or situations of physical or psychological violence, or such that, according to the sensitivity of eSetheShop users, may be considered harmful to civic convictions, human rights or the dignity of people in any of their forms and expressions.
10.2 Galdamez Lda has also adopted all the necessary precautions in order to assure its users that eSetheShop contents are taken care of and do not contain incorrect information or that it is not updated with respect to the date of its publication on the website (and, in as much as possible, later).
10.3 Although Galdamez Lda tries to do everything possible to guarantee continuous access to the website itself, the dynamic nature of the Internet and its contents may not allow esetheshop.com to operate without interruptions or discontinuities due to the need to update the website. Galdamez Lda can not guarantee its users that the website operates with continuity and without interruptions, errors or malfunctions due to the connection to the Internet. In case of any problem noticed during the use of eSetheShop, please contact our Customer Service by sending an email to email@example.com we will try to solve the problem.
10.4 The users are fully responsible for their conduct, when accessing the information on the website, while they are browsing it, as well as after they have accessed it. Therefore, users are solely responsible to Galdamez Lda and third parties for:
10.5 Galdamez Lda reserves the right to update the contents when it deems appropriate, as well as to eliminate, limit or prevent access to them, temporarily or permanently, as well as denying access to the website to users who misuse the website. the contents and / or breach any of the conditions that appear in this document.
10.6 Galdamez Lda informs that it does not guarantee:
11.1 The eSetheShop online store may contain hyperlinks (known as "links" or "links") with other websites that may have no relationship with esetheshop.com or with Galdamez Lda.
11.2 The purpose of these links is to help the user during their searches and navigation, as well as to speed up the hypertext connection to other websites. The activation of the links does not imply any recommendation or suggestion of Galdamez Lda regarding access to these web sites or navigation through its pages, nor any guarantee about its contents, its services or the goods that they supply and sell to Internet Users.
11.3 Galdamez Lda does not control said websites or their contents, nor does it carry out operations to monitor them. Galdamez Lda can not be held responsible for the contents of these websites or the rules they adopt with respect to the user's privacy or the processing of their personal data while browsing them.
13.1 Galdamez Lda reserves the right to modify these Conditions of Use at any time, without prior notice to the user, who in any case, is solely responsible for reviewing them as a prerequisite and indispensable to the acquisition of any product available through from eSetheShop. In any case, the Conditions of Use that were exposed on the web at the time the user acquires the corresponding products will be considered valid and applicable.
14.1 These conditions are governed by current Portuguese regulations that apply to you. For the resolution of disputes that may arise as a result of the provisions of these provisions, and expressly waiving any other jurisdiction that may correspond, the User agrees to submit to the jurisdiction of the Courts and Tribunals of Portugal.