The shipping cost is based on the destination entered in the form:
* The destinations that generate other expenses (customs, tariffs, taxes, etc.) will be the client who take charge of them.
We ship to a large part of the European territory (except Canarias, Ceuta and Melilla).
Countries to which we ship:
Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden and Vatican City.
When placing your order, we send you an e-mail informing you of your order number and what we are processing.
To track your order, you can do so through the "My orders" section by clicking on "My account" in the store.
If you have not registered when placing your order, you only have to click on the "Unregistered Customers" section to track your order.
In addition, you will receive four emails from when you place your order until you receive them at your address:
We have the following means of payment:
The payment is completely safe since we have encrypted SSL certificate. It's the same as making a payment in a physical store with a card.
We use the Secure Electronic Commerce system -C.E.S.- (3D Secure Protocol), which provides security and protection to any transaction. Developed by VISA and MasterCard, this system authenticates each of the parties involved in the operation.
If during the purchase process, your credit card is rejected check its expiration date, the data entered, verify the limit of the card or confirm with your bank that it is authorized for online payments with 3D Secure activated.
All our prices have VAT included. You pay the final price. We do not like unexpected surprises at the last minute. And we want you to be clear about the price of our products from the first moment.
We do not attend telephone orders.
Even if you need it, I process your purchase outside the webShop with the option of payment by bank transfer.
We do not have a offline store.
The orders are prepared at the moment in which the payment has been confirmed and in the following schedule::
* We do not have a courier service on Fridays.
Orders placed outside these hours will be prepared on the next business day.
The deadlines are:
Yes, we always work with SEUR that will inform you of the status of your order by e-mail.
If our transport company has placed your order and you are not located, they will be responsible for that package for a maximum of 7 days.
If after this period they have not been able to deliver, the order will return to origin and you will have to pay for the original shipping costs and the cost of returning to our package office. These will be deducted from the refund that corresponds to you.
If a shipment has been delivered, but it is not in your hands, the responsibility is yours.
So please check if a neighbor signed for you or is saving the package.
If you refuse to accept a delivery, you are responsible for the original shipping costs and the cost of returning the package to our office.
This amount will be deducted from the refund of your merchandise.
To proceed with an exchange/return of an item purchased in our online store you must:
- Name and surname.
- Order number.
- Item to be returned.
- Reason for return.
- Contact phone number.
- *Indicate the address where you want the collection to take place. (*Only for returns/exchanges outside Spain and the Balearic Islands).
2. eSetheShop will give you the OK to this request and you will receive information for SEUR to collect it.
The same as the shipping conditions. If your purchase has been more than 79 euros in Spain or Portugal or more than 180 euros in the Balearic Islands, the return costs are free, since they are paid by eSetheShop.
If the purchase has been less than 79 euros in Spain or Portugal, the return is the responsibility of the customer (4,99 €).
Same if it has been less than € 180 in the Balearic Islands (8,99 €).
The returns made from the rest of Europe is the customer who will bear the costs (20 €).
The return costs will be deducted from the total amount of your return at the time of refund.
Yes. When requesting your return you can choose between leaving it at a collection point or collecting it at your home.
Service available for returns from the Peninsula Ibérica and the Balearic Islands.
You will receive the amount through the same form of payment used in your purchase. We will send you an e-mail indicating that you have been paid the amount. Remember that credit card payment depends on your bank, and it usually takes a few days to arrive.
In the tab of each product we detail the specific care of each garment or accessory. So to follow the instructions is enough to take care of your clothes in an optimal way.
In the products that appear the message "Out of stock" means that said product will not be available again. We do not replace, we always bring you new products.
Products marked as "Coming Soon" are those that will be available soon. You have enabled the "Notify me when available" box so if you enter your e-mail, you will receive notification when the product is on sale.